Measure the work your agents get done.
Count completed runs, inspect exceptions, and measure whether your assistants and automations are returning time to the business.
Human intervention 路 Audit logs 路 ROI
Success rate
Count what finished without someone stepping in
See how many orders, tickets, or requests went from arrival to finished result without someone copying, checking, or chasing them.
Finished without someone stepping in
Exception handling
See exactly where someone had to step in
Open the runs that stopped for a missing customer ID, an unusual discount, or an amount over the limit. You see the problem, not just a red number.
Order draftingHealthy
Invoice matchingRunning
Refund requestsNeeds review
ROI
See whether it removed work or created more
Put ticket counts, exceptions, errors, and time spent next to each other. Keep the actions that return hours to the team; fix or stop the ones people keep rescuing.
Order drafts: gave 8 hours back
Report generation: people keep rescuing it