The ELLY Support Assistant connects ticket history, device information, documentation and diagnostic tools. It investigates technical requests and prepares replies. The support team decides what to send.
Before a support rep can help, they need the context. What has already been tried? Which documentation applies? What does the diagnosis show? The assistant performs these steps using the specific ticket.
Conversation history, findings and draft replies remain associated with the case. The team can continue working with the information already available.
The assistant, access to permitted tools, company knowledge and stored case data. The ELLY application adds technical support context and its Zammad integration.
Which questions, systems and diagnostic tools matter to your team? We will discuss how to implement a corresponding application on Taibles.